Privacy Policy

Information we collect

We collect the details needed to process your account, order, delivery, payment, and support requests. This may include your name, email address, phone number, delivery address, order items, payment reference, complaint messages, and account activity.

We may also collect basic technical information such as browser type, device information, pages visited, and time of visit to help us improve the shopping experience and protect the platform from abuse.

How we use your information

We use customer information to create and manage accounts, process orders, confirm payments, arrange delivery, contact you about your purchase, respond to complaints, prevent fraud, improve our services, and comply with lawful business or regulatory requirements.

We do not sell customer personal information. We only share information where it is necessary to complete a service you requested or where the law requires it.

Payments and delivery partners

Payments are manually verified for maximum security. We store payment references and order confirmation details, but your actual bank transfer details are kept between you and your bank.

Where delivery is required, we may share the recipient name, phone number, address, order reference, and delivery instructions with delivery personnel or logistics partners so they can contact you and complete the delivery.

Cookies, analytics, and local storage

We use local browser storage for features such as keeping items in your cart. We may also use analytics records to understand visits, product views, and platform performance.

You can restrict cookies or clear browser storage from your device settings, but some features, including cart persistence and signed-in experiences, may not work properly.

Security and retention

We use reasonable technical and administrative measures to protect customer information from unauthorized access, misuse, alteration, or loss.

We keep information for as long as needed to provide services, resolve complaints, maintain business records, prevent fraud, and meet legal or accounting obligations.

Your choices

You may update your account information from your profile where available. You may also contact us through the support or complaints page to ask about access, correction, or deletion of personal information, subject to order, fraud-prevention, legal, and record-keeping requirements.

If you contact us, we may need to verify your identity before acting on privacy-related requests.

Changes to this policy

We may update this Privacy Policy when our services, legal obligations, or operating processes change. The latest version posted on this page applies from the date it is published.